Solutionists Order Online And Collect In-Store

Click & Collect

Our Click & Collect feature lets your customers pick up their online order at one of your available pick-up locations. With this feature, your checkout is re-vamped to allow your customers to choose between delivery and Click & Collect through a quick and easy selection interface.

When Click & Collect is selected, the system will automatically display the available stores and once a store has been selected estimated pick-up time, opening hours and address details are displayed.

Solutionists Click & Collect Configurable Messaging

Configurable Messaging

There are a number of settings, which allow you to edit the message for the Click & Collect option in the checkout, the estimated pick-up time, the subject line for the customer Click & Collect email notification and the message customers see on the Payment Success page.

Solutionists Click & Collect Order Management Admin Interface

Order Management

To make it easy for you to process Click & Collect orders, we have developed an easy-to-use admin interface. You can charge, refund or cancel orders, pick order items and mark an order ready to collect once all items are picked. Once the customer has collected their order, you can complete the order.

Solutionists Click & Collect Email Notifications

Email Notifications

Depending on your customer service processes, you may wish to call customers when their order is ready for collection. If so, you can choose to disable email notifications through a setting. This means that no email is sent to the customer when the order is marked ready for pick-up. 

Solutionists Click & Collect Product Availability Setting

Product Availability

If there are certain products you wish to exclude from Click & Collect, you can exclude them and the website will display a message in the user interface. There are also settings for promotional and sale products, which allow you to choose whether you make these products available for Click & Collect.

Solutionists Click & Collect On and Off Setting

Hide Click & Collect

There is a setting which allows you to enable or disable Click & Collect. When disabled, the feature and its messaging will be hidden from the front end. 

Solutionists Click & Collect Flag Overdue Orders

Flag Overdue Orders

The admin interface flags orders that are running behind schedule to ensure customer orders are being processed timely. You can edit the overdue timeframe through a setting to make adjustments if required.